Thanks for your feedback

Thanks to all of you for contributing so many insightful, helpful and often humorous posts. Some have been supportive, others critical. Most have been respectful and informative. As “smussyolay” said,

“every time i read a CTA oriented blog or a comment… , i am never let down by the wealth of great ideas from the ridership of the CTA. … ways to save money, ways to improve service, ways to improve morale (of riders and operators alike). ways to be more efficient, ways to brighten things up, ways to improve security. the intelligent troubleshooting and the practicality of these ideas never fails to astound me.”

I agree. Here are a few thoughts to help guide the comments process:

1. If you have a specific service concern, I can respond better if I have a way to reach you. If you don’t want to post your contact info publicly, send an email to to ctaboard@transitchicago.com and we can get any follow-up information (e.g., where and what time you board your bus) necessary to try to improve service. For example, Jenn asked about the #122 and the #123 – I want to send a supervisor to her location to try to address the situation, but I don’t know where she boards.

2. There’s only one of me, and many of you, so please be patient. I will try to respond to as many posts as I can on the blog. If you want a personal response, write to ctaboard@transitchicago.com.

3. No ad hominem attacks, intentionally false posts, or obviously fake identities. They will be deleted.

With that, I turn the conversation back over to you. I'm looking forward to hearing your thoughts and to updating you on my work with our state electedofficials as the spring session nears conclusion.